Shipping

About Your Order

Orders are processed Monday-Sunday
Orders will only be shipping out Monday-Friday
Larger orders or special requests may require additional time to prepare and ship
With a minimum purchase of $100.00 or more shipping is no cost to you if you are located within Canada.
All orders are discreetly packaged There will be no mention of Adult Connection on the parcel except for the shipping lable.
⚠️ Due to changes with duties required to cross the boarder, we will not be shipping to the United States until further notice. We truly appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your support.
If an item you have purchased has gone on sale you will not recieve a refund do to that reasoning.
Prices/Sales may vary from online to in store.

Shipping Information

All orders are shipped from our store in Sarnia, Ontaro, Canada
Shipping rates are calculated based on the shipping address you provide
All orders over $100.00 (before taxes) qualify for FREE shipping
We will do our best to ship your order as quickly as possible.
Processing is approximately 1-2 business days, but may be extended during holidays and large sales. Delivery times are based on non-rural addresses. Deliveries will not take place on weekends or holidays. Adult Connection does not make any guarantees for shipping times and cannot be held responsible for delays in delivery once your order has been shipped. We currently ONLY ship to Canada.
All shipping fees will be calculated upon checkout based on your location. Orders placed over $100.00 will qualify for free shipping within CANADA. Orders under $100.00 will be subject to shipping and handling fees.

Out Of Stock Items

We cannot guarantee availability of product; on occasion items may unexpectedly be out of stock and unable to be shipped with an order. In this instance, we will contact the customer by email and notify them of the situation; items may be substituted upon request or a refund will be issued for the missing product. If a response is not received within 48 hours, the amount of the missing product will be refunded and the order will be shipped.

Information On Taxes

Tax rates will be applied based on your province or state.

Ship To Store

When you submit an online order you have the option for your order to be shipped to our store. Once your order arrives in store you will be contacted by the store staff letting you know your order is available for pickup. If you arrive in store before we have contacted you informing you that your order is ready, (whether it shows items are in stock or not) you will be asked to come back when we have had time to fullfill it. Your order will be held in store once contacted for 48hours (unless stated otherwise). If you have not entered either a valid email address or phone number we can contact you within that 48hours your order will be dissasemble and you will NOT recieve a refund.
Even if you choose the "Pickup In Store" option that doesn't neccesarily mean you will recieve your order that day. Please take that into consideration when checking out and do not assume you can go in store and pickup your order without being contacted because you chose this option.

* We'd like to reiterate that you will be CONTACTED once your order has been fullfilled *

FREQUENTLY ASKED QUESTIONS:

1) What if I purchase something online and it's a different price in store?
Prices vary in store and online. Specifically sale prices. Just because something is on sale online does NOT mean it will be on sale in store, and vice versa.

2) What if I order something online for in store pick-up and once I go to pick it up it's not there?
Well ask yourself this question: Did an Adult Connection Sales Clerk contact you by either the email or phone number you provided upon checkout? If the answer is 'no' then that is because your order is NOT ready for pick-up yet. In store pick-up can still take a few days, especially if the item is not in stock. Which is why we advise you to wait until you are contacted by a Sales Clerk.

3) I placed an online order and chose 'Pick-Up In Store' at the checkout. I get to the store to pick up my order and realized that I don't want an item I ordered can I get a refund?
No unfortunately you can NOT get a refund. All Sales Are Final. No Returns,Refunds, or Exchanges.
If we had to special order an item to the store NO we can not return or refund your item. BUT if you chose the wrong size or wrong colour it is up to the Sales Clerk's disgresion if we allow you to exchange it. The item you wish to exchange MUST already be in store. The price will be the same as you paid online, No in store sales apply to the items you purchased online.
Please remember that Online sales are SEPERATE from In Store sales.

4) How do I know if something is in stock In Store?
You can call and ask, we'd be glad to check for you! If the product you want isn't in stock we can also suggest an alternative item to the one you wanted OR we can order the item in for you.

5) When it says $100 free shipping does that mean delivery aswell?

It is not stated that we offer 'Delivery'. Delivery is not the same as Shipping. If for some reason you cannot have your items shipped to your place of residance or cannot come in store for pick-up, we will offer delivery, BUT you must call the store for this option it is not offered at checkout.
This option is for LOCAL customers ONLY! Our delivery driver does NOT work everyday, so please take this into consideration if you decide to chose this option.
If the delivery driver has to deliver after hours please know that the delivery charge will be doubled or you can choose for it to be delivered another day.
Your payment MUST go through before your order is delivered. Please note that we have the right to refuse this option at our digresion as it is not technically offered when checking out. We also expect you to treat the delivery driver with RESPECT when they are dropping off your order.

DELIVERY CHARGES:

Sarnia: $5
Corunna: $15
Strathroy: $20
London: $50
Toronto: Call for Price